The winter holidays are over and forex traders from around the world are jumping back on their trading platforms.
eToro – XRP problems persist
During the early days of 2019, people still find themselves trapped, unable to move their XRP through eToro wallets. This is an ongoing problem, that started in late December 2018, which caused problems in terms of the social credibility status of the broker. Even though this problem is still a nuisance, eToro are quite responsive about it and they are doing everything possible to ensure a smooth trading experience for their clients.
Slight increase – 5.2% in Negative Mentions and a Increase in Positive Mentions.
Some users are experiencing problems with the TD Amerite APP functionality. It seems to be “glitchy” which leads to It displaying wrong “level 2” data. Although this is a relatively small problem, mobile is the main platform for a lot of people to stay connected to the Forex world. On the positive side, customer support teams are quite responsive and always ready to help.
On the other side of the spectrum, we don’t see many changes as SaxoBank, Swissquote and IG Group continue to be some of the crowd favorites when it comes to transparency and reliability. SaxoBank and IG Group both continue with a good positive ratio in terms of Positive/Negative mentions in social platforms and Swissquote scoring their most successful year with record revenues and profits in 2018.
Overall we see trading platforms focusing more on the quality of customer support services. Forex Brokers from around the world are eager to solve client problems that may have occurred during the holiday season and possibly retain or even win over customers. Hopefully this positive trend continues in the upcoming weeks.
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